Rocket LawyerLegal Terms

Terms and Conditions

1. Agreement between you and Rocket Lawyer

We are Rocket Lawyer Incorporated, a Delaware corporation, located at 2261 Market St., #10647, San Francisco CA 94114. Rocket Lawyer Incorporated is not a law firm. Some of the people who own or manage this company are not lawyers. This means that some services or protections, like attorney-client privilege, may be different from those you could get from a law firm.

Rocket Lawyer Inc., through its wholly-owned subsidiary Rocket Legal Professional Services, Inc. (“RLPS”), is a company authorized to provide legal services, including the practice of law, by the Arizona Supreme Court. RLPS is a law firm recognized by the Arizona Supreme Court Alternative Business Structure (ABS) rules and accordingly is authorized to provide legal services, including the practice of law.

2. Contact us

If you have questions, please contact us at info@rocketlegalproservices.com.

3. Our Services

RLPS services generally include Legal Pro info consults, Legal Pro advice consults, Document reviews, Document editing and drafting, Trademark registration, and additional services. Once you request any of these services, you will receive an RLPS Order and a RLPS Services Agreement (“RSA”). The RSA will set forth the terms of RLPS’s limited scope legal representation for you, and, if applicable to the service you’re receiving, establish an attorney-client relationship once executed. The RLPS Order will include a description of the Services to be provided and a description of the costs and fees charged for the Services. Unless specifically stated otherwise, all fees will be fixed and paid up front. For Services involving legal advice, the RLPS Order (along with an RSA) will initiate a Legal Engagement (the "Engagement"). The scope of the Engagement is limited to the description found in the RLPS Order provided to you and does not include any additional Services or matters that may arise out of the Engagement. Any additional services require a new RLPS Order. 

RLPS Services are based on the information you give us, so please make sure you tell us everything relevant we need to know. The more accurate and relevant the information, the better the service.

The outcome of any matter is subject to inherent risks and other factors beyond our control; because of this, we cannot make any guarantee or promise concerning the outcome of your Engagement.

To the fullest extent under applicable law, the intellectual property in the product of the Services is owned by Rocket Lawyer, and you alone will have a non-exclusive, perpetual, free of further charge license to use the product so far as is reasonable for the purposes set out in our Engagement.

4. What you can expect from RLPS

We will:

1. Communicate with you in plain language;
2. Respond to you in a timely manner;
3. Provide you with timely progress reports; and
4. Obtain your approval before sending out to anyone else any important letters or documents.

Things we can't or won't do:

1. Speak to anyone who contacts us on your behalf, unless you've already given us permission to do so;
2. Give advice for someone else;
3. Guarantee that you'll always speak to the same person when you call us. If you email us, we'll try to make sure the same person advises you, but we can't guarantee this;
4. Assist you if your goals are against the law or any regulations.
5. Provide advice on:
   1. Taxation of any sort; we will not be responsible for the effect of taxation on you or otherwise from any document or procedure created by us;
   2. Financial investment; and
   3. Matters for which we are not legally allowed to provide advice.

We will advise you according to the law in force when we give our advice. Afterwards, if there is a change in the law, we will not update our work or advice, unless we have agreed to do so under a new Engagement.

5. What we need from you

To ensure that we provide the best service possible, we need you to:

1. Provide complete  and accurate information about your matter at the outset and any information that comes up while we are completing the work;
2. Respond to our communications quickly; and
3. Treat us with respect. Any aggressive or unreasonable manner towards any member of Rocket Lawyer will not be tolerated and may result in cancellation of the Services.

6. Your file

In the ordinary course of events, Rocket Lawyer and RLPS will not obtain or retain a physical copy of documents from you. However, in the rare circumstance that you provide us with physical documents, upon completion of the Services, we will return to you original documents you have given to us, unless you consent to their destruction.

We will keep an electronic copy of documents for such time as we reasonably judge or as required by law, after which we may destroy them without notice or consent to you. That said, we will not delete documents that you store in your Rocket Lawyer account.

In the course of providing legal services to you, Rocket Lawyer and RLPS may receive nonpublic personal information about you or your company, if applicable. All such information will be held in strict confidence and will not be disseminated to any person or entity outside Rocket Lawyer and RLPS without your consent, unless such disclosure is required under the applicable law.

7. Protecting your personal data

We will protect your personal data in accordance with our Privacy Policy. By entering into an Engagement with us, you consent to the terms of our Privacy Policy.

You should be aware that we may store some or all of your files on a variety of platforms, including third-party cloud-based servers. Although we take precautions to make sure these servers are  encrypted and secure, there is still a risk that your confidential or privileged information may be disclosed. By entering into an Engagement with us, you consent to and assume the risk for our use of such storage services.

Unless you specifically direct us otherwise, we may use mobile phones, video conference calls, and email in the course of the Engagement. Our email and video conference calls may not be encrypted, so the use of this form of communication under current technologies may place confidential or privileged information at risk. Similarly, the use of mobile phones may place confidential or privileged information at risk. By entering into an Engagement with us, you consent to and assume the risk for our use of these forms of communication.

8. Attorney-Client Privilege

Generally, information you provide to an attorney is subject to the attorney-client privilege. However, because Rocket Lawyer Incorporated is not a law firm, the protection of the attorney-client privilege does not apply when communicating on the Rocket Lawyer platform. No communications are legally confidential or privileged until you engage with RLPS under an RSA and an Order for attorney advice.

Additionally, we may be presented with situations where we have an independent ethical duty to reveal privileged information, such as if (i) it involves the commission of illegal or fraudulent acts during the course of your Engagement, (ii) it involves the intent to commit a crime, or (iii) we are required to disclose the information by law or court order.

9. Your Fees

Unless expressly agreed to otherwise, RLPS operates under a fixed fee structure. This means that you will only be charged for the amount listed in your RLPS Order. Any additional services will require an additional RLPS Order. The amount you pay to us is only for the work we have agreed to in the RLPS Order and we will not be obliged to do anything beyond that work, unless we separately agree in another RLPS Order.

You agree to make all payments to us as described in the RLPS Order. We will not start any Service until we have received full payment for that Service. This means that sometimes a delay may occur in the start of the Services.

Money paid may be held and used as part of our own money in our business account, or, when required, in- an Interest on Lawyers’ Trust Account (IOLTA). An IOLTA is a specialized trust account where the interest accrues to support access to justice.

10. Costs and Expenses

In the course of providing the Service, we may incur costs and expenses for services such as printing, photocopying, delivery services, etc. The actual expenses will depend on the Services that we provide to you. All reasonable expenses have been anticipated and are included in your fee listed in your RLPS Order.

In the unlikely event that there are, without our fault, further expenses, we will contact you immediately to discuss how you would like to proceed, and you might have to pay the amount of such disbursements in advance of our being able to continue with the Services, otherwise we may have to delay or stop the Services. 

11. Waiver

Because of the size and geographical reach of RLPS, it is possible that we may now or in the future assist parties in matters in which their interests are adverse to your interests. To the extent permissible by state law, you agree that we may continue to represent or may in the future represent new or existing clients in any matter that is not substantially related to our work for you, even if the interests of such clients in those matters may be adverse to you (directly or indirectly).

If RLPS undertakes a conflicting representation, although there is a risk that we may not be able to exercise professional judgment fully in your interest, we believe that such risk is minimal and, to the extent permissible by state law, that we will be able to continue to represent you competently and diligently. In the event that an actual conflict arises, we may need to withdraw as counsel, which may result in increased expenses and delay. This risk, too, is minimal, as we will not undertake any representation that is directly adverse to your interests in an ongoing and active Engagement.

We encourage you to consult with independent counsel regarding this waiver, or any other terms of the Engagement, before agreeing to an Engagement. By hiring us for an Engagement, you confirm that you have had an opportunity to consult with independent counsel regarding the terms of this waiver, and have either done so or decided to proceed without doing so.

12. Stopping the Service

You can stop our work immediately by emailing info@rocketlegalproservices.com; we may require you to describe your reasons for termination. Once you have paid for the Services, refunds will only be provided at our sole discretion.

We may, by email, suspend, or stop the work immediately, for good cause. We will make efforts to provide reasonable notice to arrange for alternative representation. Good cause to withdraw includes, but is not limited to:

1. Your failure to honor the terms of the Engagement;
2. Your failure to cooperate or follow our advice on a material matter;
3. Circumstances where our continued representation would be impractical, unlawful, or unethical; or
4. Any other reason permitted by the applicable ethics rules.

For situations where we have stopped the work, you may be entitled to a refund of the fair portion of the fees which represent the work not yet completed.

13. Dispute Resolution By Binding Arbitration and Class Action Waiver

This Terms of Service is subject to the arbitration provisions and class action waiver found in our General Terms of Service here.

Most customer concerns can be resolved quickly and to the customer's satisfaction by emailing us at info@rocketlegalproservices.com or by calling us at 1-877-881-0947.

14. Governing Law

The Engagement, these terms and conditions, and all matters arising out of or relating to the Engagement, whether sounding in contract, tort, or statute, are governed by, and construed in accordance with, the laws of the State of Arizona, United States of America, without giving effect to the conflict of laws provisions to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of Arizona.