Rocket Legal Professional Services, Inc.RLPS Services Agreement

1. Identification of Parties.

This RLPS Services Agreement (“Agreement”) is made between the member (“Client”) and Rocket Legal Professional Services, Inc. (“RLPS”). RLPS is an alternative business structure (“ABS”) law firm licensed by the Arizona Supreme Court to provide certain legal services. An ABS is a law firm owned by someone other than a lawyer, and RLPS is owned by Rocket Lawyer Incorporated (“RLI”). In providing legal services to Client (each a “Service” collectively, “Services”), RLPS will provide Services - consisting of either legal information or legal advice, depending on which Service is ordered by the Client. Legal information will be provided outside of, and without the benefit of, any attorney-client relationship or attorney-client privilege or confidentiality; legal advice will be provided within a limited-scope attorney-client representation. Depending on the type of Service ordered, RLPS may provide the Service through Arizona-licensed attorneys associated with RLPS, through attorneys licensed in other jurisdictions who are working under the supervision of an Arizona-licensed RLPS attorney, or through paralegals or other staff who are working under the supervision of an Arizona-licensed RLPS attorney. Some of the personnel providing Services may be employees or contractors of RLI who are seconded to RLPS for purposes of providing these Services.  RLPS has governance structures in place to ensure that all attorneys provide independent legal services consistent with RLPS’ professional responsibilities to Client. 

2. Available Legal Services.

Client may request RLPS to provide Services, either legal information or legal advice, as ordered by the Client, on a limited-scope basis. The type of Service ordered by the Client will be described on the order page, checkout page, or other order form (each an “RLPS Order”). The Services may include: 

1. Legal Pro info consu lt;
2. Legal Pro advice consult;
3. Document review;
4. Document editing and drafting;
5. Trademark registration; and/or
6. Additional Services as may be specified on an RLPS Order.

3. Performance of Services.

The manner in which the Services will be performed depends on whether Client is receiving legal information or legal advice: 

1. Legal Information

If Client’s RLPS Order is for a legal information Service, such as a Legal Pro Info Consult, Client should be aware that RLPS will provide guidance on how to use Rocket Lawyer’s products and services, factual information about the law, guidance about the types of documents available, and options on how to proceed given the Client’s legal situation. However, the Services will not include legal advice, such as how the law applies to Client’s particular situation. There will be no attorney-client relationship between Client and anyone. Although legal information Services are confidential, Client should be aware that no attorney-client privilege or attorney-client confidentiality will attach to Client’s communications regarding these Services. RLPS encourages Clients to err on the side of caution and to consult with an attorney for legal advice in all situations where legal information is given. If Client believes attorney advice is needed, Client may choose at any time to request additional Services including legal advice. Any such additional Services will require a separate RLPS Order between Client and RLPS. 

2. Legal Advice

If Client’s RLPS Order is for a legal advice Service, such as a Legal Pro advice consult, trademark Service, or another advice Service as specified on the RLPS Order, qualified RLPS attorneys will provide representation by an attorney on a limited-scope basis. Attorney-client privilege and attorney-client confidentiality will apply. Legal advice is provided on a paid basis and the price will be listed on an RLPS Order (see Section 6). RLPS retains the discretion to decline to enter into an engagement to offer legal advice and is under no obligation to provide assistance beyond Services described on the RLPS Order. Additionally, RLPS may advise Client their request does not fit within the limited-scope Services offered by RLPS and recommend Client seek the services of another attorney. 

4. Scope of Services.

All Services to be provided to Client must be specified in writing on an RLPS Order referencing this Agreement. RLPS is not responsible for providing any Services not specified on the RLPS Order. Each RLPS Order is for a discrete Service as described in the RLPS Order, and any additional or out-of-scope Services require a new RLPS Order.

5. Responsibilities of The Client.

Client agrees to be truthful and cooperative with RLPS at all times, to keep RLPS reasonably informed of developments and of Client's current address, telephone numbers, and email addresses, and to timely make any payments as required by this Agreement. 

6. Compensation and Payments.

Client will pay RLPS for the Services as described on the RLPS Order. Services may be charged as a flat fee or on an hourly basis for work performed.

For Services charged on a flat fee basis, the amount of the fee will be specified on the RLPS Order, and that will be the entire fee for the representation. This fee is earned upon receipt, and will not be deposited into a client trust account, but will be deposited into the RLPS general operating account. Even though the fee is earned upon receipt, you may nevertheless discharge us at any time and in that event may be entitled to a refund of all or part of the fee based upon the value of the representation. Amounts paid for costs or expenses on these representations will be held in trust until needed to pay expenses.

For Services charged on an hourly rate basis, payments will be held in trust until earned. Refunds are not available and all sales are “final” for Services performed on an hourly rate basis, except as required by applicable rules and regulations.

Periodically, RLPS will apply funds held in trust to hourly rate fees or expenses incurred on behalf of Client. RLPS will provide Client with a billing statement accounting for these fees and expenses. Client authorizes RLPS to withdraw from the trust account fees and expenses due to RLPS under this Agreement when the hourly rate fees are earned or due, or when expenses are incurred, without any further authorization from Client. At the conclusion of the representation, any unapplied funds remaining in trust will be returned to Client.

Client is responsible for all expenses, costs, and filing fees related to the Services as described on the RLPS Order as well as any payment processing transaction fees. Client agrees to pay any credit card or similar payment processing transaction fees for payments to RLPS. The amount of these transaction fees will be included as a part of any payments made to RLPS and will be a percentage of the payment. These fees will be deducted from payments made by Client to RLPS and will be paid directly to a payment processing service provider. These fees will be non-refundable.

In cases of paid Services, work by RLPS for Client will not begin until payment is made by Client, whether on a flat-fee or hourly-basis. RLPS reserves the right to cease providing any Services to Client, consistent with its lawyers’ obligations under the applicable rules of professional conduct, if Client does not meet any payment obligation under this Agreement.

In cases of free Services or Services incurred at no additional charge, work by RLPS for Client will not begin until both parties agree to the RLPS Order. These Services require Client to have an active Rocket Lawyer account in good standing. Some of these Services are only available to Rocket Legal+ members at no additional charge.

7. Payment Method.

All payments to RLPS will be made by Client using a credit or debit card. All amounts charged by RLPS will include a payment processing transaction fee charged by a payment processing service provider. Client will pay this payment processing transaction fee, and this fee will be non-refundable.

8. Conflicts Waiver.

Because of the size and geographical reach of RLPS, RLPS may now or in the future assist parties in matters in which their interests are adverse to Client’s interests. To the extent permissible by state law, Client agrees that RLPS may continue to represent or may in the future represent new or existing clients in any matter that is not substantially related to its work for Client, even if the interests of such clients in those matters may be directly or indirectly adverse to Client. This means that, if you agree to this Agreement, RLPS would be permitted to be directly adverse to you in a legal matter not related to the matter on which you hired RLPS, even while RLPS was representing you in this matter. By hiring RLPS to provide the Services under this Agreement, Client confirms that Client has had an opportunity to consult with independent counsel regarding the terms of this waiver, and has either done so or decided to proceed without doing so. However, Client has the right to rescind the waiver (in writing) at any subsequent point in time, provided that such recission shall be prospective and not retrospective in nature.

9. Risks; No Guarantees.

RLPS makes no guarantees or promises concerning the outcome of the legal matter. Client acknowledges and agrees that there are always unknown factors, circumstances, risks, and facts in legal matters. By retaining RLPS pursuant to this Agreement, Client acknowledges it is assuming any and all risk, to the fullest extent allowed by state law. No guarantees have been made as to the outcome in Client’s legal matter. 

10. Dispute Resolution.

As a first step to resolving any and all disputes, Client must contact RLPS to resolve any dissatisfaction with the Services by emailing info@rocketlegalproservices.com. If RLPS is unable to resolve any dispute with Client, then Client agrees to resolve such dispute through binding arbitration under the auspices of JAMS as described in the Rocket Lawyer General Terms of Service, which are incorporated by reference herein. In case of any conflict between the General Terms of Service and this Agreement, this Agreement will govern. 

11. Termination.

Unless previously terminated, RLPS representation will terminate upon completion of the legal Services described on the RLPS Order. Client and RLPS may each terminate this Agreement at any time, with or without cause. If this Agreement is terminated, Client may be entitled to a refund of all or part of the flat or hourly fee. Client may terminate the Services under this Agreement by written notice to info@rocketlegalproservices.com, provided that (a) Client shall remain obligated to pay RLPS for Services rendered hereunder prior to the effective date of termination based upon the value of Services provided, (b) Client acknowledges and agrees that if Client terminates this Agreement, RLPS shall not be responsible for completion of the Services as described herein, and (c) if RLPS is Client's attorney of record in any proceeding and RLPS sends Client a substitution-of-attorney form, Client shall execute and return the form in a timely manner. Subject to applicable rules of professional conduct, RLPS also reserves the right to withdraw, if among other things, Client fails to make required payments, or any fact or circumstance arises that, in RLPS’s view, renders RLPS’s continuing representation unlawful or unethical, or RLPS otherwise has the right to withdraw pursuant to applicable rules of professional conduct. All terminations or withdrawals are subject to the provisions of this Agreement.

12. Choice of Governing Law And Rules of Professional Conduct.

This Agreement shall be governed in all respects by the laws of the State of Arizona, notwithstanding its conflicts of law provisions. This Agreement is entered into under and in accordance with Arizona law, including but not limited to the Arizona Rules of Professional Conduct and other applicable Arizona rules that regulate the conduct of lawyers and law firms. Client and RLPS agree that the predominant effect of this Agreement and RLPS’s representation of Client will be in Arizona, where the Firm’s primary office is located and where its lawyers are licensed. The parties intend that this Agreement and the attorney-client relationship created by it will be governed by Arizona law, to the greatest extent permitted by law, even if litigation contemplated as part of the scope of this representation is filed or pending in another forum, and even if there is co-counsel for Client on this matter admitted in another jurisdiction.

13. Entire Agreement; Severability

This Agreement, together with the General Terms of Service and the applicable RLPS Order, sets forth the entire understanding of the parties. Any amendments must be in writing and acknowledged by both parties. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining portions of this Agreement shall remain in full force and effect and construed so as to best effectuate the original intent and purpose of this Agreement. Sections 7-11 shall survive any cancellation or termination of this Agreement.

14. Review By Client

Client acknowledges that Client has reviewed this Agreement prior to Client’s payment of the RLPS Order.

15. Effective Date of Agreement.

This Agreement becomes effective:

• For paid Services, upon the payment of the RLPS Order. 
• For Services that are free or included at no additional charge with a membership, upon the delivery of Services.