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Here you'll find answers to frequently asked questions as well as contact information if you need support.

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What do I get with Rocket Lawyer's Easy Legal Care™ Personal Membership?
What do I get with Rocket Lawyer's Easy Legal Care™ Professional Membership?
How is my Rocket Lawyer membership billed?
How does the Free Trial work?
Why is a credit card needed for the Free Trial?
How do I end my membership?
How do I know which document I need?
How long will it take me to complete a document?
What if I don’t know how to answer a question?
Why am I being asked for my Social Security Number?
How do I make changes to my completed document?
How do I know my document is legal?
How does Live Legal Advice work?
Is Rocket Lawyer Mac-compatible?
 

What do I get with Rocket Lawyer's Easy Legal Care™ Personal membership?

A Easy Legal Care™ Personal membership is a great way to save and complete all your essential legal tasks for one low price. On average, a membership can save you more than $200 per year!

That's because by purchasing a membership, you and your family can create as many documents as you need, like a will for your husband or wife and many other essentials from our extensive library. Here's what you get with your Personal membership:

- Unlimited Legal Documents
- Unlimited Online Editing of your documents
- Unlimited File Safekeeper™ Document Storage
- Unlimited Document Sharing
- FREE E-Signature Services
- FREE Rocket Lawyer desktop software
- Discounted Live Counsel™ instant legal advice service
- Save up to 30% off H&R Block® tax services. Learn More.
- Free downloads and special member discounts

 

What do I get with Rocket Lawyer's Easy Legal Care™ Professional membership?

The Professional level membership offers a comprehensive, scalable solution. With a professional membership, Rocket Lawyer can become your central location for all your legal documents and letters, allowing you to create, edit, share and complete legal tasks with colleagues and clients alike.

The Professional includes ALL of the Personal Plan benefits, PLUS:

- FREE Registered Agent Service for all 50 states - a $200 value!  Learn More.
- Multiple User Access. Your entire organization can use the same account for all of your legal document needs!
- User Administration and Security
- Share and Edit Unlimited Legal Documents
- Collaborate with anyone: Clients, Colleagues and Other Parties
- Track and save multiple document versions online

 

How is my Easy Legal Care™ membership billed?

Monthly Plan:
With the monthly plan, you pay a monthly fee of $19.95 for the Personal membership or $39.95 for the Professional membership. At the beginning of each subsequent month, you will be billed the membership fee for the coming month.

Annual Plan:
With the annual plan, you are charged $119.95 for the Personal membership or $295.95 for the Professional membership. This charge makes your membership valid for the next 12 months. At the beginning of each subsequent 12-month period, you will be billed again for the coming year. The Personal annual plan saves you more than $100 over the monthly payment plan in the first year alone! Professional members save more than $180 in the first year by choosing the annual payment plan.

If you decide to cancel, your membership will continue until the next monthly or annual billing date.

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How does the free trial work?

Rocket Lawyer's free trial allows you to create any document for free. Plus you get to enjoy to Rocket Lawyer's legal document services - like E-signatures and online document sharing - free for seven days. If you choose to continue your membership past the trial period, your credit or debit card will be automatically billed for the monthly membership. If you choose not to continue your free trial, you can cancel on our membership status page, but you can keep your document with no further obligation.
 

Why is a credit card needed for the free trial?

During the trial period, your credit or debit card is authorized to make sure it is valid. You might see a "pending" charge on your bank or credit card statement. This authorized amount reserves the amount of the first membership payment should you decide to keep your membership. The authorization is removed by your bank or credit provider automatically. No funds are actually collected from you unless you continue your membership past the trial period.
 

How do I Cancel My Membership?

To check your status or stop your membership, click here.
 

How do I know which document I need?

Everyone needs the fundamental legal documents found at RocketLawyer.com. If you are unsure about your needs, you should at least start with the Living Will. It will guarantee your wishes are preserved, and help your loved ones know what to do in an end of life situation. To understand more about what the different documents do for you, visit the Popular Legal Forms page.
 

How long will it take me to complete a document?

The process is simple and help is always available. The questions take only a few minutes to answer and the document is completed automatically based on your answers. The time really depends on how long it takes you to make the decisions that define the document.
 

What if I don’t know how to answer a question?

Some of the decisions you need to make in legal documents can be difficult – who you want to take care of your children after your death, whether you want life support, and so on. Rocket Lawyer provides a wealth of helpful information during the interview process and in our Law Library. If you come to a question you’re not ready to answer, just skip it and return later. You can leave any question unanswered and come back to your document any time within 30 days to finish.

If you want, you can also leave questions that require typed responses blank and fill them in later by hand. For example, if you want to complete your Living Will, but haven't decided who your second witness will be, you can leave it blank. When you print out the document, it will leave blank spaces that can be filled in by hand at a later date. If you do this, be sure that all blank lines are filled in or your document may not be legal.

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Why am I being asked for my Social Security Number?

Some documents may require your social security number because of a state legal requirement or standards for the particular document you are completing. If you feel uncomfortable about entering your social security number online, leave that field blank. After you finish and print out the document, it will leave a blank space that can be filled in by hand. If you do this, be sure that you fill in the blank space with your social security number, or your document may not meet the legal requirements of your state.
 

How do I make changes to my completed document?

You can always make changes after finishing your document by accessing it in your My Account page.

Click on the Open link to preview your document. To correct the original answers you provided in the interview, click the Edit button and select Change Interview Answers. This will allow you to go back through the interview and generate a new document.

If you wish to make more detailed changes, click the Edit button and select Edit in a Word Processor. This will allow you to edit the document free-form as you would in Word, Word Perfect, or another word processor. Note that the Online Word Processor is only available to those with an active Easy Legal Care™ membership.
 

How do I know that my document is legal?

Be sure to look at the last page or two of the document. A checklist of final steps is included. Steps may include instructions for signing, witnesses, notarization and more. Make sure you follow these steps to ensure that your document is complete and legally binding. Once your document is signed and finished, use our File Safekeeper service to store it in a safe and secure location.
 

How does Live Legal Advice work?

Clicking on the Live Legal Advice link takes you to Ingenio, our partner for this service. Ingenio offers a flat rate of $20 for 10 minutes of time with a lawyer who is skilled in the area of law you need and licensed in your state. To learn more about Live Legal Advice, click on the link and explore the Ingenio site.
 

Is Rocket Lawyer Mac-Compatible?

If you are accessing the site from a Mac, we recommend using the Firefox browser, as certain features of the site are not compatible with the Safari browser. You can download a free copy of the Firefox browser at www.firefox.com.
 
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